Convenience Stores
But Bill … My Business Is Different!
“If You Hang Out With Coconuts, You’re Going To Be A Coconut.” Rocky You may not have been in Chicago but if you add this blog to your RSS feed reader you will not miss another article when it is issued. Why is that important to you? Here is one reason. Recently I invested four [...]
The Hidden Costs of Employee Turnover
Mike Ullman, the CEO of J.C. Penny since late 2004, estimates the company has saved over $400 million annually by implementing programs to reduce the turnover of valuable talent. Mike has further quantified this cost per employee leaving. Each one costs J.C. Penny about one third of that employee’s annual salary to replace. If J.C. [...]
Discover Three Programs Convenience Stores Can Implement Right Now and Win The Market Wars With Specialty Product Stores Like Starbucks and New Format Stores.
The key to success is winning customer loyalty before your competition has a chance to change buying behavior. How do you do that? Every retailer reading this article already has the answers. This short report will review those answers and provide a roadmap for implementation. Roadmap To Successfully Compete With Specialty Stores and New Competitors: [...]
Develop A Customer Data Base, Communicate With Them And Beat 85% of Your Competition!
Maybe you don’t want to work that hard, or maybe you have been burned by consultants or maybe you already have a measure of success. No matter what position you are in, if you Do This One Thing you will beat 85% of your competition. If you are in the 15% category already, please email me with a sentence or [...]
