Business Developmemt – Page 10

The Business Profits Reported Next Year Are Created Now

The business performance goals you achieve for the next year begin today. In order to achieve business performance goals you must have ones defined.

If this seems perfectly obvious, then why is it that the majority of companies do not have an annual business plan detailed in financial performance terms. Hardly any business has the disciplined management system in place to manage the business to achieve financial performance benchmarks every week.

This is a summary action guide that should help your business performance excel :

1. Define the outcome twelve months from now that you expect. What are your targeted: revenue, profit and cash flow (takes into account investments in non cash assets). I recommend these goals be higher than your historical trend.

2. Define the business performance you need to achieve in the next two months by week to achieve your annual goal.

Steps 1 and 2 become the budget numbers for your business and step 2 is adjusted every week so you are always looking forward two months. Can be three but should not be less than two.

Part of Step 2 should be a cash flow projection. Again it is very important to have a budget for all these items including cash flow.

3. Once you develop your budgeted items then you track actual every week. Now you are in the position of addressing variances. Positive ones should be viewed as carefully as negative ones. You are either investing in more of what resulted in positive variances or address the cause of negative ones.

Since a CEO should be spending most of their time, meaning about 80% on marketing for growth, there needs to be a rationalized process in place where there is clear accountability for the operations in the other key areas of the business.

This process is a management system. If you are an international multi- billion dollar business or a single entrepreneur the principles are the same.

Sending you energy of health, happiness, prosperity

Steve Pohlit

Business Consulting, Executive Coach
Turnaround/Crisis Management
Temporary CEO, CFO, Controller Services
International Business Resources

Social Media Services
New Digital Media, Inc.

Twitter

Facebook

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727-587-7871

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About: Steve Pohlit is a CPA,MBA and has been the CFO of several major domestic and international companies. Steve is a business owner and an expert business consultant focused on building profits and net asset value. He is very experienced with Internet marketing and social media marketing. All articles published by Steve unless specifically restricted may be freely published with this resource information.

The Top 1 Percent

The Top 1% (one percent) is not a measurement and comparison of wealth or ability. The Top 1% is a mindset. The mindset that you can and will achieve the goals you set for yourself. This mindset includes a bias for action. Action taken to follow a clear roadmap. Clear goals, a bias for action and a Top 1% mindset will result in you experiencing success way beyond what the general population or “the herd” can even imagine.

The idea of the Top 1% is primarily discussed in reference to the development of business revenue and profits. If you pay attention to the Top 1%, you will see a balance in the areas health and relationships. It may seem obvious, but if your health fails monetary success is meaningless. Valuable business coaching and self development programs provide guidance on balance.

Attributes of the Top 1%

There are no common traits. The Top 1% includes men, women, all nationalities, all age groups all professions. The one common attribute is mindset. The Top 1% has a dream and they take action in a rational way that brings the intended results.

I have worked with very large companies and smaller ones. These experiences have given me the opportunity to evaluate the difference between eagles and ducks. Of course eagles soar and ducks waddle and quack. Eagles have a laser beam focus on those elements of their business that make the most difference. They avoid flying into the side of a cliff.

The Top 1% invest in self development. J.T. Foxx, a successful entrepreneur, radio host in 18 markets, and author tells his audiences he invested $60,000 in business coaching and consulting for himself in 2009. He has budgeted $100,000 in 2010 for business coaching and consulting. He is also investing in focused training and development program for his organization.

J.T. openly discusses his vision and goal of creating a $100 million coaching and consulting company. I know he will and that goal is likely to be achieved within the next 12-18 months. Note the mindset. Less than five years ago J.T. was homeless and he just turned 30.

Invest In Yourself

Join me, J.T. and many more at one of the upcoming Free Events. Email Me and I will get you additional details.

Sending you energy of health, happiness, prosperity

Steve Pohlit

Business Consulting, Executive Coach
Turnaround/Crisis Management
Temporary CEO, CFO, Controller Services
International Business Resources

Social Media Services
New Digital Media, Inc.

Twitter

Facebook

Linked in

MySpace

727-587-7871

Email

Customer Service: To The Point…Harvey Mackay and The Cab Driver

Thank you Debbie Demboski, Regional Director/Owner of Interiors by Decorating Den for sending me this great story. Contact Debbie for your own franchise or decorating services. Ph.800-866-9499 Decorating Den serves most markets in the US and Canada.
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No one can make you serve customers well. That’s because great service is a choice.

Harvey Mackay, tells a wonderful story about a cab driver that proved this point.

Harvey was waiting in line for a ride at the airport. When a cab pulled up. The first thing Harvey noticed was that the taxi was polished to a bright shine. Smartly dressed in a white shirt, black tie, and freshly pressed black slacks, the cab driver jumped out and rounded the car to open the back passenger door for Harvey .

He handed Harvey a laminated card and said: ‘I’m Wally, your driver. While I’m loading your bags in the trunk I’d like you to read my mission statement.’

Taken aback, Harvey read the card. It said:

Wally’s Mission Statement: To get my customers to their destination in the quickest, safest and cheapest way possible in a friendly environment.

This blew Harvey away. Especially when he noticed that the inside of the cab matched the outside. Spotlessly clean!

As he slid behind the wheel, Wally said, ‘Would you like a cup of coffee? I have a thermos of regular and one of decaf.’

Harvery said, ‘I’d prefer a soft drink.’

Wally smiled and said, ‘No problem. I have a cooler up front with regular and Diet Coke, water and orange juice.’

Almost stuttering, Harvey said, ‘I’ll take a Diet Coke.’

Handing him his drink, Wally said, ‘If you’d like something to read, I have The Wall Street Journal, Time, Sports Illustrated and USA Today.’

As they were pulling away, Wally handed my friend another laminated card, ‘These are the stations I get and the music they play, if you’d like to listen to the radio.’ And as if that weren’t enough, Wally told Harvey that he had the air conditioning on and asked if the temperature was comfortable for him.

Then he advised Harvey of the best route to his destination for that time of day. He also let him know that he’d be happy to chat and tell him about some of the sights or, if Harvey preferred, to leave him with his own thoughts…

Tell me, ‘have you always served customers like this?’

Wally smiled into the rear view mirror. ‘No, not always. In fact, it’s only been in the last two years. My first five years driving, I spent most of my time complaining like all the rest of the cabbies do. Then I heard the personal growth guru, Wayne Dyer, on the radio one day. He had just written a book called You’ll See It When You Believe It . Dyer said that if you get up in the morning expecting to have a bad day, you’ll rarely disappoint yourself. He said, ‘Stop complaining! Differentiate yourself from your competition. Don’t be a duck. Be an eagle. Ducks quack and complain. Eagles soar above the crowd.”

That hit me right between the eyes,’ said Wally. ‘Dyer was really talking about me. I was always quacking and complaining, so I decided to change my attitude and become an eagle. I looked around at the other cabs and their drivers. The cabs were dirty, the drivers were unfriendly,and the customers were unhappy. So I decided to make some changes. I put in a few at a time. When my customers responded well, I did more.’

‘I take it that has paid off for you,’ Harvey said.

‘It sure has,’ Wally replied. ‘My first year as an eagle, I doubled my income from the previous year. This year I’ll probably quadruple it. You were lucky to get me today. I don’t sit at cabstands anymore. My customers call me for appointments on my cell phone or leave a message on my answering machine. If I can’t pick them up myself, I get a reliable friend to do it and I take a piece of the action.’

Wally was phenomenal. He was running a limo service out of a Yellow Cab. I’ve probably told that story to more than fifty
cab drivers over the years, and only two took the idea and ran with it. Whenever I go to their cities, I give them a call. The rest of the drivers quacked like ducks and told me all the reasons they couldn’t do any of what I was suggesting.

Wally the Cab Driver made a different choice. He decided to stop quacking like ducks and start soaring like eagles.

How about us?

Smile, and the whole world smiles with you… The ball is in our hands!

A man reaps what he sows. Let us not become weary in doing good, for at the proper time we will reap a harvest if we do
not give up… let us do good to all people.

Ducks Quack, Eagles Soar

Have a nice day, unless you already have other plans!

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Sending you energy of health, happiness, prosperity

Steve Pohlit

Business Consulting, Executive Coach
Turnaround/Crisis Management
Temporary CEO, CFO, Controller Services
International Business Resources

Social Media Services
New Digital Media, Inc.

Twitter

Facebook

Linked in

MySpace

727-587-7871

Email

The Truth About Retail Sales Reporting

Retail sales during the Thanksgiving and Christmas holiday season are followed by the news media very closely. This is because consumer spending is a key economic barometer and the annual holiday season accounts for a large percentage of total annual retail sales. Some estimates are that the fourth quarter retail sales account for more than 30% of total retail sales reported by department stores, specialty stores and mass merchandisers. The percentages can vary widely. For example December sales for jewelry stores account for 23% of the total annual sales.

“This November, (same-store) sales are going to be incredibly important to gauge the state of consumer spending, and thus fourth-quarter earnings and stock trajectory, and it’s also an important statement about the economic recovery,” said Deutsche Bank analyst Bill Dreher.

Comments like this from Bill and others may not be accurate. I learned how to analyze retail performance from experts responsible for running multi-billion dollar international businesses. These lessons helped me tremendously in operating my own retail business and in my business consulting work with other retail companies. Consider the following:

Same Store Sales Can Be Very Misleading

Same store sales are when you compare the sales in one period, for example November, with the sales from that same location the previous year. Seems simple enough but it is not always straight forward. For example, consider one store. What is your conclusion if the store just opened the first of November last year or if a major competitor closed a location near you this year? There are many variables that can affect same store sales and you have to be careful in knowing you have true comparability.

Consider 2009, the same store sales that will be reported this year are being compared to 2008 which is considered one of the weakest retail sales periods ever. At the company level a moderate increase in same store sales this year may not be a reason to celebrate except that of course it is better than a decline. Regardless of the results, retailers must go deeper than looking at the aggregate numbers. They must keep “peeling back the onion” until the lowest common denominator is evaluated and that is at the item level.

Same Store Sales Are Not A Direct Indicator of Profits

Many retailers promote heavily in the holiday season. This is part of the marketing funnel. Hot items sold at or below cost are used as lead generators. The Internet has educated shoppers on finding the best deals. This has resulted in add on sales dropping which means more of the sales being reported on a monthly basis have lower profit margins.

Keys To Successful Retailing In This Economy

First point is the foundation of a profitable business in any industry is largely the same. Companies make money when they offer what people want at a profitable price. In retail, customers often want a shopping experience that goes beyond price. For example, a recent testimonial from a customers experience on Black Friday demonstrated the success of a much smaller retailer with this customer vs. the major competitor. While having a slightly lower price for the laptop offered, the major retailer did not have any “unallocated laptops” at 5 in the morning even though the item was heavily promoted. On top of that the crowds there were not pleasant to navigate. The competing smaller chain, had inventory available and a more pleasant shopping experience. So you know who got the business and a repeat customer.

Off line, location is increasingly important as well as the overall appearance inside and outside. Large retailers win the game store by store. When demographics and traffic patterns change, and they always are, the store needs to change as well.

Customer shopping experience is major for building customer loyalty. This is mostly how customers are treated by staff when shopping. This is the one area where many retailers fail. There are great examples of customer service but they are not the norm. On line, ease of navigation, speed of checkout and access to customer service are key. Many retailers with web sites pay little attention to the customer service that is needed. People have questions and at times returns or exchanges may be needed. How this is handled is key.

Have you noticed the most ridiculous new message you get when calling larger customer support lines? It goes something like this: “Due to heavy call volume, your wait may be longer than normal. Many questions can be answered at our web site.” I don’t know about you but when I hear that message, which I do with increasing frequency, I think …this company has problems.

At The End of The Day, Profit Must Be Made

As a business consultant and coach, I always look to the profit trends and what is the practical near term strategy for strengthening profits. Every business must earn a profit to survive and grow. There is always an opportunity to improve business performance. It requires defining the performance targets then establishing a disciplined process for meeting or exceeding those targets. That process always works when the process is worked.

Sending you energy of health, happiness, prosperity

Steve Pohlit

Business Consulting, Executive Coach
Turnaround/Crisis Management
Temporary CEO, CFO, Controller Services
International Business Resources

Social Media Services
New Digital Media, Inc.

727-587-7871
Email

Re: New York Times: U.S. Racing Toward Debt ‘Shock’

The reason this headline is so important is because while many companies and entrepreneurs will continue to do well in this country, what is possible to accomplish is being extinguished by our government and what is being achieved has a high probability of being extinguished by the burden of debt.

For a long time I would look at our politicians and the general trends and conclude that is not an arena that I appreciate and it is somebody else’s life. Now I look in the mirror. I and all the voting citizens in this country are responsible. That is right. As a nation, we voted for people who look to the latest trend of what is popular so they are re-elected. We voted for a president who campaigned on being critical of the debt of the prior administration and then came in and drove that debt into the stratosphere. Obama should be fired now for that fact alone among others. Just for the record, there are a lot of people who should be fired and leave with him. Nothing personal …this is business.

Have we ever voted for a person who stands for the principles of our Declaration of Independence and Constitution? Actually I am not aware of anyone winning on that platform. I am aware of people running on that platform. We didn’t like that idea because that platform holds us as individuals accountable for life, liberty and the pursuit of happiness. It does not say, I am from the government and will solve your problems. That formula clearly does not work.

This is a business blog with my focus being to offer sound guidance on helping companies and entrepreneurs move their businesses forward in profit at accelerating rates of profitability. Notice I said at accelerating rates of profitability, not accelerating debt like our government is doing.

So Why The Political Platform?

This is not a political platform. It is a business platform on the topic that our policies are going to drain America unless we take action. The action I recommend is based on business principles as I am not a politician at all. If the US Government were a consulting client this is how I would approach it:

1. Clear definition of purpose: I feel there is a clear definition of purpose for our government and we the people have allowed people in office to ignore it. So let’ s use our foundation principles as the evaluation point and if our elected officials have not demonstrated compliance, we fire them.

2. Who replaces the masses that are fired? People with experience running large organizations and know what it means to be accountable for compliance with the charter of why you are formed. Who are these people? There is no shortage, there just is not a system in place to elevate them including a fair compensation system. Get past the “you have to have been an angel all your life standard and we are only going to pay you $400,000 a year for being President. I would vote for paying the right leadership $100 million dollars a year and link that to performance standards with base pay of $25 million. Now you have the attention of some talent.

3. Key Tenant: basic economic and universal laws.

4. Tough stuff: the one way for this to be accomplished is to recognize the difficulty people have with change and then have leadership in place prepared to deal with the constituencies that say these changes are unacceptable. These opposition groups should be in the minority if the leadership and related communication is in place.

Who Am I To Speak?

I am an American and I have my share of successes and failures. As a human, I have made good choices and some I would do differently. Do I have all the answers? No but I do know this…I support the founding principles of life liberty and the pursuit of happiness and our government does not. I am tired of that and I am speaking out .. and you?

Sending you energy of health, happiness, prosperity

Steve Pohlit

Business Consulting, Executive Coach
Turnaround/Crisis Management
Temporary CEO, CFO, Controller Services
International Business Resources

Social Media Services
New Digital Media, Inc.

727-587-7871
Email

More

There is going to be more from me on this and I hope a lot of others as well. For now here is the article that resulted in my conclusion I have had enough.

New York Times: U.S. Racing Toward Debt ‘Shock’

Monday, November 23, 2009 1:51 PM

Article Font Size

A page one, top-of-the-fold New York Times report Monday warns that U.S. debt is rising so fast that the federal government is careening toward a “payment shock” in the not-too-distant future.

The Times lead headline read: “Federal Government Faces Balloon in Debt Payments: At $700 Billion a Year, Cost Will Top Budgets for 2 Wars, Education, Energy.”

The Times headline appears eerie just as the Senate moves to push forward on a radical healthcare reform — with CBO estimates for a final bill costing nearly $1 trillion dollars over the next year.

The national debt now stands at over $12 trillion and the White House estimates that the cost of servicing the debt will rise to more than $700 billion a year in 2019, up from $202 billion this year. The Times suggests that $700 billion annual payment cost may be conservative.

The additional $500 billion a year in interest payments would surpass the combined budgets this year for education, energy, homeland security, plus the wars in Iraq and Afghanistan, the Times observes.

Treasury officials face not only huge new debts incurred in response to the economic meltdown but a balloon of short-term borrowings coming due in the months ahead, and interest rates that are certain to return to normal levels when the Federal Reserve concludes that the fiscal emergency has passed.

“Even as Treasury officials are racing to lock in today’s low rates by exchanging short-term borrowings for long-term bonds, the government faces a payment shock similar to those that sent legions of overstretched homeowners into default on their mortgages,” The Times reported on Monday.

Interestingly, the alarming Times analysis comes as the nation is in the midst of a debate over healthcare reform proposals that could add many billions of dollars to the overall debt.

Record deficits have arrived just as payments for Medicare and Social Security benefits are set to explode, with the oldest Baby Boomers approaching age 65. This will result in what experts have long warned will be a “fiscal nightmare” for the government, the Times article notes.

“What a good country or a good squirrel should be doing is stashing away nuts for the winter,” William H. Gross, managing director of the Pimco, a bond management firm, told The Times.

“The United States is not only not saving nuts, it’s eating the ones left over from the last winter.”

As for the balloon of short-term borrowings coming due, that debt now accounts for 36 percent of overall debt, compared to the historic average of less than 25 percent, and more than $1.6 trillion is due by March 31.

Another problem: The Federal Reserve’s purchases of Treasury bonds and mortgage-backed securities to prop up the economy pushed down long-term interest rates by about half of a percentage point, but the Fed is set to reverse those policies — that alone could add $40 billion to the government’s annual debt service expense.

The Treasury Borrowing Advisory Committee, a group of market experts that advises the Treasury on debt management, declared this month: “Inflation, higher interest rate and rollover risk should be the primary concerns. Clever debt management strategy can’t completely substitute for prudent fiscal policy.”

And The Times warns: “There is little doubt that the United States’ long-term budget crisis is becoming too big to postpone.”

Impact Hookup: Social Media In Person: Tampa, Florida Dec. 3, 2009

Please Note: If you are not in Tampa Bay , please visit Impact Hookups and see the other cities hosting this event.
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Twitter, Facebook, LinkedIn and more are all great social media tools for expanding your network and building relationships. Ultimately business is done with people. Even when the transaction is an on line order form there are people at the foundation of the transaction helping all of that happen.

Ken McArthur is at the top of the list of people who not only understand the importance of relationships, but has built several successful businesses founded on people getting together, meeting and sharing what is working and not working in business. What has evolved from Ken’s idea and first meeting six years ago in Philadelphia has been an expansive business, many very solid relationships and joint venture deals.

The event in Philadelphia was named JV Alert. I was able to attend and you can only be in the first group once. Today I am honored to say my friendship with and respect for Ken McArthur has grown. JV Alert literally started with an email asking who is interested in meeting for lunch to talk about Internet Marketing. That first email had a larger response rate than Ken anticipated and first JV Alert went from an idea of lunch to a three day event.

Now have an opportunity to be in the first group of people who are coming together to make a difference in how your business and the business of others moves forward. It is your opportunity to connect and to cement synergy for your business and your business ideas.

Impact Hookup Tampa, Florida and around the country is much more than another networking event. You see there are concurrent meeting all over the country and Ken is developing a centralized data base with contact information, JV interests and much more. Yes you physically will be meeting in Tampa and you will be part of a new network of business owners, rainmakers and people who you help and be helped in return. For more information on Impact Hookups please click here.

WHO

As the registrations are confirmed, I will ask each person to provide a brief bio on their business and their interest. Jean Levi who works with me in several ventures will be helping me with your questions and any other details related to this event.

Regarding who I am, you are welcome to visit my resume at http://stevepohlit.com My goal with facilitating this event is to increase the awareness of my consulting, coaching and social media network services. I can normally relate to business success and failure stories 🙂 You will also find that I am a very forward focused person recognizing the past is just that – over. I look forward to meeting you and I look forward to facilitating your success in any way that I possibly can.

WHEN

IMPACT Hookup First Event is December 3, 2009.

WHERE

I am hosting IMPACT Hookup Tampa, Florida at 600 Druid St., Clearwater, Florida

6:30 PM to 8:00 PM

COST

$8.00 contribution for bottled water, soft drinks. (not refundable)

Reservations Required

Your $8.00 payment is your reservation.

Registrations accepted up to 12:00 Noon EST 12-3-09

QUESTIONS

Email Me

Better: Email Jean Levi

Sending you energy of health, happiness, prosperity

Steve Pohlit

Business Consulting, Executive Coach
Turnaround/Crisis Management
Temporary CEO, CFO, Controller Services
International Business Resources

Social Media Services
New Digital Media, Inc.

727-587-7871
Email

Build Profits: 7 Step Marketing Plan plus How To Market With No Cash

Jay Conrad Levinson is known for his “gorilla marketing” advice. He recently listed on Rich Shefron’s blog his 7 Step Simple Marketing Plan. I read this today and thought you might like it before we get to the main topic. This is a very good guide to remember. Here they are: (for the complete blog article Click Here )

1) What is the purpose of your marketing? (What action do you want them to take?)

2) What is the main competitive advantage you stress to achieve that action/purpose? (What main benefit do you offer that your competitors do not?)

3) Who is your target audience?

4) Which marketing “weapons” will you use to achieve that action/purpose? (Expressed as a list.)

5) For your market niche, what do you stand for?

6) What is your identity, your personality?

7) What is your marketing budget? (as a percentage of your projected gross sales)

How To Market Your Business With Little or No Cash

Most consultants and authors offering training programs and services assume you have the cash to implement a sound marketing plan. That is often a misguided assumption and this begins to address a common issue of marketing with little or no cash. Many entrepreneurs and companies are experiencing a cash crunch.

The following steps are essential for marketing your business when you have no cash. They are also essential when you do have cash. Cash will help you advance your results faster.

The Most Important Step – Always – and There Are No Exceptions:

Spend Most of Your Time Marketing Your Business. This is a mindset coupled with a commitment and knowing what is productive time. Jay did not list this. Most do not. This is the number one item I work on with companies and with people I coach. This is the number one item I work on for my own ventures. This is also a challenge for most people since it is easy saying “I was busy today”. I say if you are not working on building new business and strengthening what you have, most other activities are just busy work.

Second Step: Know How To Use The Tools Requiring No Money and Those Most Helpful When You Have Money

If you are reading this you are on line somehow and I realize there is a cost for a connection. A computer and a connection are required. They cost money. They are essential tools. This article is how to market when you have little or no cash. You have to have a connection to market even if you are an off line based business.

How To Market When You Have Little or No Cash.

1. A web site is now required for credibility and I recommend using blog technology in most cases. If your business needs an html based web site fine. You still need a blog.
2. Use social media to drive traffic to your blog. The primary social media sites for driving traffic are Facebook, Twitter, YouTube and LinkedIn.
3. Your goal is strengthening the relationship with your visitors and encouraging them to become part of your list. Even when you are selling a product on line, your primary goal when using the no money marketing approach based on social media traffic is to move your target audience from your social media network to your list where you can communicate with them.

Facebook groups have similar characteristics of an email list. However, at no time will pounding on your network to buy from you be an effective marketing strategy. The Build Profits Group on Facebook is a good example. All the content sent to the group is intended to be of value. At the same time there is no secret as to my business ventures and professional services.

I used and continue to use Facebook, Twitter and YouTube for the development and growth of three businesses that have cash profits this year. Last year two of the three did not exist. Two of the Three took less than $100 cash. Manifest Mastermind was less than $1,000. Today all are marketed using social media.. time yes, cash no.

Manifest Mastermind:
New Digital Media, Inc
IR Consulting, Inc

I use one autoresponder account for all businesses and lists. I use one hosting account for all domains. If you have no cash you can use blogger and by-pass the autoresponder. When you have some cash, convert your blogs to a WordPress based platform with individual C-Panel access. If you don’t know why you need these tools, learn. I feel an autoresponder is a must have tool for building a list. No matter what is being discussed in social media circles, email is still very important and valuable. So if you cannot afford an autoresponder, then track your email list manually until you can afford it.

Once I had built some cash flow, I outsourced certain of the work required to continue building the social media network and continue to do so. Notice earlier I mentioned I do not spend cash on marketing. However, I do leverage my time which is very valuable. I view the development of your own social media network essential for business and your social media network is an asset. I work on this everyday – everyday.

I do not outsource content origination meaning blog articles, posts to Facebook groups, Tweets and autoresponder messages. Some of this work can be outsourced. I do all of it now and some of it soon, will be outsourced. However, some content cannot be outsourced as it is my voice.

I will cover key points in building your social media network in the next article.

The easiest way to follow this series is to become a member of my Facebook Group Build Profits. Register for my list. What is in it for you? Candidly the information you receive here in most instances is more valuable than programs you will pay hundreds and even thousands of dollars for. Why do I offer this information? Because some people will want me to become part of my Executive Coaching Program, some companies will want my consulting services and some will want help in building their social media network. Most of all some people will write and say ” I followed what you wrote and it worked – thank you” That my friends is the greatest reward of all.

Sending you energy of health, happiness, prosperity

Steve Pohlit

Business Consulting, Executive Coach
Turnaround/Crisis Management
Temporary CEO, CFO, Controller Services
International Business Resources

Social Media Services
New Digital Media, Inc.

727-587-7871
Email

The First Step to Building Profits

It is important to understand that in order to build profits, a profit must first be earned. If your business is a start-up or has been losing money, the main focus of all your activity is to make a profit.. not just any profit, but a cash profit. Cash profit is where your cash balance is growing after you cover all your expenses whether they be paid daily, weekly, monthly, quarterly or annually.

If your business is not in a cash profit situation, you will not be able to stay in business indefinitely. There will be a point when you run out of cash and you have to close your door. In the Proof of Concept article I mentioned Twitter as an example of a company whose business model is exciting but whose excitement will eventually die if it does not turn profitable.

One of the best ways to begin making a cash profit and then make even higher cash profits, is to develop a financial performance picture twelve months in advance. This financial picture is how you want you business to look financially a year from now. I always advise clients when doing this work to look at what the business has been able to earn in the past and then increase it significantly.

Individuals use a technique know as vision boards to focus on things they want including lifestyle improvements. The financial model of what you want your business to look like is your business vision board. “If you can see it you can achieve it.”

There is more to it than creating a picture twelve months out but that is a key starting point. For purposes of building profits I do not advocate going beyond a twelve month horizon as there are two many variables. However, when doing strategic planning a more forward outlook is appropriate. For now we are focused on building profits near term.

Sending you energy of health, happiness, prosperity

Steve Pohlit

Business Consulting, Executive Coach
Turnaround/Crisis Management
Temporary CEO, CFO, Controller Services
International Business Resources

Social Media Services
New Digital Media, Inc.

727-587-7871
Email

Profits Are Proof of Concept

Proof of Concept

The phrase Proof of Concept is one I learned from my friend Russell Brumfield, a successful business builder and entrepreneur. Proof of Concept means the business model is viable. Viable means it is making or will be making a profit.

If you are not making a profit you are not in business. Does this mean that any business idea that is not instantly profitable is not viable? No it does not. Twitter is not profitable. Twitter has attracted over $100 million in investment funding. Does this mean Twitter is viable as a business? No it does not mean that either. Ultimately Twitter must be profitable or all the interest and investment funding dries up. That is true for any “for profit business”.

Note: People interested in paying you money for what you are offering is key and having enough people pay you so you are able to make a profit is Proof of Concept. You don’t have to have a business model of a Google or a Twitter. You have to have a business where your revenue exceeds your costs. Once you are in profit then you can focus on strategies that will help you further increase the profit percentage for your business. Increasing the percentage of profit being earned by your business is part of the scope of what is covered in the Build Profits Group on Facebook.

Video Version

Now if this all seems obvious I can assure you I have consulted with some very large companies that no longer had Proof of Concept. They once may have profitable, but part of my work was to help them regain their viability as a business. Key point: you may be profitable today but there are no guarantees you will be profitable tomorrow. Managing change is key.

If you are in business, take a hard look as to whether you have proof of concept. If you do not now, you need to have that soon. I have not kept track of the number of ideas that seemed great but failed. Does failure mean the idea was not a good one? It does not. It may mean the timing was not right, a rapid change in the competitive landscape or decisions by owners that were not good for the business.

If you are thinking about getting into business be sure there sufficient evidence as to proof of concept. This applies to starting a company, buying a business, joining a network marketing company, it also applies to considering a job with a company. I encourage you to be particularly careful with new start-ups. As this is written there is a major buzz surrounding a business opportunity backed by several well known celebrities. This could be great and maybe not. If it is great, there will be Proof of Concept and there will be plenty of time to become involved and make money.

Finally on this topic it does not matter what other people are experiencing with a business, Proof of Concept applies to you and your experience. In the next article, we will review the primary key success factors for most business that evidence Proof of Concept.

Sending you energy of health, happiness, prosperity

Steve Pohlit

Business Consulting, Executive Coach
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Carl’s Jr. Very Effective Use of Social Media, Internet Marketing, Video, More

Carl’s Jr. has over 1100 locations with 772 in California. They have no locations in my current home state of Florida. However, because of my business consulting experience in the restaurant industry along with a controversial video commercial released by Carl’s several years ago, I became aware of this restaurant business. I learned it was founded with the purchase of one hot dog cart for less than $500 in 1941.

While reviewing a Facebook application recommended by a friend I noticed an ad on the site for Carl’s. Of course I remembered the original video that was absolutely outrageous and wondered if they had posted it on Facebook. (They did not.) What I did notice was they have almost 68,000 fans, they are promoting a new sandwich, offering an incentive coupon and their fan page wall is extremely active.

I went a little deeper and clicked to their website. I stayed there maybe 5-8 minutes watching all their video commercials. They are very entertaining. I registered for their newsletter. The visuals, sounds and messages of the videos and the images of the graphics are terrific. If there was a location nearby I would be a customer. I also feel that the next time I visit the West Coast I will look them up. Their presentation is that good.

Carl’s Jr has links to Facebook, Twitter, YouTube and Flicker on their website. I am not sure if they have expanded onto other social media sites. If asked I would recommend they be on every major social media venue. Clearly the visuals and sound are huge assets for their messages about their food.

Food isn’t the only attraction as evidenced by one YouTube video with Audriana Partridge in a hot gold bikini eating one of Carl’s Jr.’s famous sandwiches. This video has already been viewed over 545 thousand times with most others by Carl’s Jr. being viewed in the range of 20 thousand. Think about the value of one YouTube video being viewed over one half million times.

I did a brief review of Facebook to see if key competitors are using social media. Facebook members have activated McDonald’s and Wendy’s fan pages. Neither company seems to have an active Facebook presence.

I am a major advocate for using social media to build business profits. But here is the key as demonstrated by Carl’s Jr.: you have got to have a hook. Carl’s is kicking butt in their ads for size, quality and price vs. McDonald’s. Then they add amazing visuals, incentives, and are definitely on top of their game when it comes to strengthening social relationships. So they are hitting on all cylinders including the use of a well toned body wearing little excited about a huge order of food. What an amazing contrast and Carl’s Jr. pulls it off marvelously just as they did a few years back with a famous celebrity promoting their food wearing near nothing on the hood of a car. It was amazing.

On video and in pictures, Carl’s Jr. looks like great tasting food. I assume that is the case with more than 1,100 locations. Of course that is key for sustained growth in same store sales as well as sustained growth in the number of locations. Somehow I suspect the food experience is great and I will confirm that one of these days. If you have eaten at Carl’s Jr. please share your experiences including what you ordered.

Great example Carl’s Jr. of executing very well on fundamentals.

Sending you energy of health, happiness, prosperity

Steve Pohlit

Business Consulting, Executive Coaching
International Business Resources

Social Media Services
New Digital Media, Inc.

727-587-7871
Email

Carl's Jr. Very Effective Use of Social Media, Internet Marketing, Video, More

Great example Carl’s Jr. of executing very well on fundamentals.

Sending you energy of health, happiness, prosperity

Steve Pohlit

Business Consulting, Executive Coaching
International Business Resources

Social Media Services
New Digital Media, Inc.

727-587-7871
Email

Insight On Starting And Growing Your Own Business by Host Gator CEO Brent Oxley

Brent Oxley is the CEO and founder of Host Gator. Host Gator is a website and blog hosting company currently located in Texas. I read with fascination his account of starting this business and growing it to 200,000 customers posted to his blog when they reached the milestone of 200,000 customers. Brent is less than 30 years old and describes in detail what he has experienced and endured in growing to the level of success he is experiencing now.

I am a customer and have been very happy with this company for over four years. I did not know this story and do not know Brent personally. However, I can relate to some of his experiences as I started an Internet Service Provider company in 1995. Technology was not as advanced as it is today and I found operating the equipment and technical parts of that business were not where I wanted to spend my time. My focus continues to be on how to use the tools of the Internet to help build business revenue and profits. I am happy Brent loves what he does because his company does an excellent job and I am delighted to be able to rely on the services of Host Gator.

I think that often time, people do not have an appreciation for some of the difficulties entrepreneurs face in growing a business. Brent describes his very well and you will have a good sense of his experiences. However, he and many others work through those challenges with passion for what they are doing which further fuels profitable progress.

This is a reality check for those thinking about starting their own business or taking an existing one to the next level. My advice for anyone looking to go into business or who is already there includes:

Pursue the business because you are passionate about what you do and not because there is an opportunity to make money. When money is the primary factor, being unhappy is often the result.
Know the critical success factors for your business and don’t compromise on the quality of people needed for those areas. For Host Gator, those factors are system reliability and customer support. You will notice how Brent focuses on those two areas.
Know when to bring in more experienced leadership than you have. Look at eBay and Google as an example. In both cases, executive leadership was brought into the business. Revenue and Profits grew exponentially.

Enjoy Brent’s story. Click Here for the original post which is presented in its entirety below

Steve Pohlit

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HostGator recently reached 200,000 active customers and we are on pace to break 300,000 within a year.

I remember when I’d be out celebrating if HostGator managed to get two signups in a week. Now, we’re seeing thousands of signups a week. Back in the day, my celebrating consisted of nothing more than dropping the Ramen noodles or the tuna can I had in my hands and grabbing some sushi for an hour before scrambling back to work. At the time, I was a poor college student who invested every penny I had back into the business I was building.

The HostGator.com domain was registered on October 10, 2002 and here are some statistics about how many active customers we’ve had at a few points since then.

2/1/2003: 112 active customers
2/1/2004: 1,031 active customers
2/1/2005: 6,892 active customers
2/1/2006: 21,434 active customers
2/1/2007: 50,213 active customers
2/1/2008: 92,752 active customers
2/1/2009: 157,432 active customers
Today: 200,000+

How HostGator Came To Be:

I’ve been an entrepreneur since I was a kid. In sixth grade, I sold candy at school and had all the kids in my neighborhood working for me. When I was 14, my cousins and I had a business where we sold watermelons from a truck on the side of a road. The deal we offered was simple, but effective: “2 for $5.”

Ain’t no Glory in Selling Watermelons

It wasn’t until I was a sophomore in high school that I got hooked on trying to make money on the Internet. What sucked me in was the paid to surf programs such as AllAdvantage, Bepaid.com, Cashfiesta, and the like. These companies claimed they would pay you to surf the Internet while looking at ads. I created my first website on a service much like GeoCities and was able to generate over 50,000 referrals between all the programs I was enrolled in. One by one, I learned that all of the programs were a scam. I made $65 when I was entitled to over a million.

After the paid to surf venture failed, I decided to create real web sites and sell my own advertising inventory. The network that I created was called The Freak Network and consisted of scfreak.com, dfreak.com, and wcfreak.com, all of which were named after best selling Blizzard Entertainment games (Starcraft, Diablo, and Warcraft, respectively).

My network was making me about $40 a day, which was impressive given that all of my pimple covered friends had to get real jobs and make less money. Everything was going great until the .com bubble bursted and my advertisers began to cheat me out of money. I was left with no choice but to find alternative sources of income and that’s when I had the epiphany to start selling web hosting on the side. My network of websites was receiving tens of thousands of page views per day and I already had the servers, so selling web hosting seemed like the perfect plan. Freakwebhosting.com was born. My plan was to use the traffic from my gaming websites to gain customers.

Freak Web Hosting

I built Freak Web Hosting to just shy of a hundred customers that consisted mostly of gaming sites. The problem was that I wasn’t a system administrator and that I wasn’t that technical. This resulted in poor security which lead to hackings, horrible uptime, and a never ending series of technical issues that kept me from running a successful business. I hated being a webhost at the time! I was able to get the business but no matter how hard I searched I couldn’t find someone to take care of the technical issues at a price I could afford.

I spent years trying to make my network a viable business and another year trying to get my web hosting venture running smoothly . The final straw was when the Data Center claimed that my server was “compromised and outgoing malicious traffic.” To alleviate this problem, they ordered OS reload after reload, which drove me to a point just short of insanity and a state in which I felt life was over. (In hindsight, I believe the datacenter lied to me about the malicious traffic in order to get me to leave due to the amount bandwidth my sites were using. The deal they gave me at the time was too good to be true and that’s exactly what it ended up being.)

I could have kept on fighting, but it would have been a futile effort. I was left with no choice but to scale down operations. I did the right thing by refunding everyone’s last month of hosting and even refunded those that prepaid for a year in advance. At the time there were three annual customers that I didn’t have enough money to repay, so I contacted them to let them know my intentions and eventually paid them back a few months later.

By the time The Freak Network and Freak Web Hosting failed, high school was coming to an end. I didn’t have much time before I would have to decide what to do with my life. I felt like a complete failure and had nothing to show for all my years of work.

I wanted to be a success and make some type of difference in the world and I felt as if I couldn’t accomplish this by going to college. I was very close to joining the army and even went to see a recruiter. I believed that if I joined the army, I’d have purpose in my life and be able to make some type of difference. Just days before enlisting, my dad talked me out of joining the army and helped me get into Florida Atlantic University in Boca Raton, Florida.

I spent a few months living on campus and attending classes without deviating too much from the life of a regular student. That’s when an old friend contacted me telling me that he started a server company. He knew that if we went into business together I’d have no problem getting the customers. He begged me for a week to get back into hosting and eventually convinced me to partner with him and try hosting again. After failing the first time around, I was against the idea and didn’t want to try again unless I was confident I had someone with technical abilities to keep the servers up and running.

The deal we came to orally was that I’d run my own business and I’d give him half the proceeds for keeping the servers secure and up and running. I quickly revived the old Freakwebhosting.com brand and reached out to all my old customers. I managed to convince a majority of them to sign up very quickly and within days, I was once again a web host and once again in the hosting industry.

It only took a couple of months for reality to set in . Servers began having multi-hour outages on a daily basis as a result of the datacenter going offline. I was bringing the business in while my partner was failing to uphold his end of the bargain. The servers weren’t up and running; they were failing.

I decided to break the partnership and venture off on my own. I ended up purchasing a few servers from Dedicatednow.com and managed to find a system administrator who would help me as I needed and bill me by the hour. The combination of the new Data Center and system administrator made Freak Web Hosting more stable than ever.

With things running so well and the old Freak Website Network being dead, I knew the company needed a new design and a new name. I searched for days and tried hundreds of domain name combinations before I narrowed it down to two names: HostGator and GatorHost. I was torn on which domain to choose. I didn’t know which one sounded better and couldn’t afford both domain names. HostGator may sound like a much better name now, but at the time and without all of our branding, they both sounded the same.

Original Web Site for HostGator

Business was booming and my freshman year of college was coming to an end. By this time, every second of my life was spent in class, doing homework, or taking chats and answering emails on the computer.

I was a 24/7 one-man operation. I was being woken up numerous times a night with phone calls and there wasn’t a single class I would make it through without having to leave at least a few times to take a business call. I knew I was on path to be making more than the average college graduate in about six months. I also knew it would have been impossible to finish another year of college while running HostGator, so I decided to drop out of school and follow my dream of growing HostGator into the world’s largest hosting company.

Understandably, my family and friends were all very much against my decision to dropout. I had many businesses that failed to pan out and the chances of HostGator succeeding were slim. In the end, everyone expressed their thoughts strongly, but supported me in my decision. To me, it was a no-brainer. If things didn’t work out, I’d just go back to school and be miserable. If they worked out, I’d be pursuing my dream.

Things continued to go well for the Gator at the expense of living life, having friends, and never being able to leave the computer. Within minutes of leaving the computer there would always be some type of emergency with a service going offline that would require a restart and I’d have to run back to my computer. More times than not, I’d make it half way to my wherever I was going before getting a phone call or an alert and being forced to turn back to resolve the issue. This was before the iPhone, smartphones, air cards, or any other type of mobile tool. What amazed me is the fact that I was not that technical, but was still able to help most of my customers by simply taking their question and applying common sense or finding a work around.

When HostGator had just started, I hated resellers because they required a large amount of relatively technical service. What’s ironic is that as we grew, I saw how easy it was to obtain reseller customers. Before long, obtaining reseller customers is where most of my focus and advertising money went. Ideal timing allowed us to fill the reseller niche while the competition focused primarily on shared hosting. Today, shared hosting is the source of most of our new business, but we continue to remain the worlds’ largest reseller hosting company.

If a major issue ever came up, I’d be helpless when it came to actually solving the problem. I was at the mercy of an hourly system administrator who usually had something more important to do than fix my servers. In the early days, HostGator was inadequately prepared for drives failures and similar large-scale issues. When one happened, there would usually be data loss and days of little to no sleep while I helped customers recover. I continued life in my apartment prison for another year before the company grew beyond what I could handle myself and I hired my first full time employee, Ben Welch.

Ben would arrive at my house while I was sleeping and immediately get to work taking calls, chats, and tickets. When I woke up, I’d head over to bedroom and get to work with him. At approximately the same time, I hired an Indian outsourced support company. The support volume was more than Ben and me could handle alone and it was impossible for us to man all of the stations all of the time.

I don’t believe in outsourcing, but at that point, outsourcing was the only way I could have 24/7 coverage of email and chat support that I could afford.

In hindsight, outsourcing was a big mistake. Choosing to outsource our supported resulted in the loss of customers, a damaged reputation, and low caliber support. As soon as we could afford an office, we rented a 1,600 square foot office in Boca Raton, Florida and began replacing our outsourced employees with in-house employees. We learned our lesson with outsourcing and have had 100% in-house support for several years now. There’s absolutely no chance of us switching to outsourced support in the future – it just isn’t worth whatever we’d save in the short run.

When we first moved into our first office, I thought that it was overkill and I wasn’t sure how (or if) we’d ever fill it. In no time, sales and growth caught fire. We had people working in closets, hallways, and I had to share my office with another employee. The office wasn’t that bad of a place, but there was one major problem. We had a single stall co-ed restroom for over 24 employees to share and nobody to clean it. If you had to go, you’d usually end up holding it or driving home.

I continued to wake up numerous times a night to take support calls and contribute to our service and support as much as possible. This took a toll on me, though. At the ripe old age of 22, I began to develop a very serious case of carpel tunnel syndrome. It slowly progressed until I was at the point where tapping any finger on either hand would feel like needles piercing me to the bone. I ended up trying a few alternatives to typing, including holding pencils in the palms of my fists and hiring someone to type and move the mouse for me. Typing with pencils only helped so much and hiring someone to communicate what to do ended up being a nightmare.

Eventually, the pain worsened to the point where it affected everything I did. If I went to a movie, all I could think about was my hands hurting. If I drove home, the pain would be so intolerable that I would have to alternate sitting on my hands so they would fall sleep to allow the pain to temporarily go away. Technology began to improve and I soon learned of Dragon Naturally Speaking speech recognition software. This was a lifesaver for me and while it wasn’t perfect, it did allow me to continue to perform my duties, just less effectively. I ended up using Dragon for a few years before my hands recovered to a point where I’m no longer in pain and I’m able to type without any discomfort. I’m sure if my old lack of sleep and constant typing routine came back, my problems would as well.

Eventually, we ran out of closets in our Boca Raton office and had to find a new location. We were also severely understaffed and couldn’t find the people we needed to keep up with our rapid growth. Boca Raton is where people go to retire not find a job. It’s so bad that the locals would always joke that Boca was “Heaven’s waiting room.”

We initially searched for office space in South Florida, but found the prices to be astronomical for the size we needed to maintain growth. We began looking in Dallas, Texas for a new office and somehow ended up looking in Houston. Soon after, we found and purchased the 30,000 square feet office building that we’re currently located in. The office was perfect for us since 16,000 square feet was available for use and the rest was leased out. We currently occupy around 18,000 square feet of the building and I anticipate that we’ll be filling the rest in a little over a year .

When we first moved into the new building, me and a few other employees took up residency throughout the building. There was very few employees at first and nothing but empty space. Many people that I met had no idea what web hosting was and were convinced that I was a drug dealer. They believed this because I was so young, successful, and living in an empty building with a bunch of young adults in what resembled a frat house. It also didn’t help at the time I had just gotten back from Brazil to open HostGator Brazil.

The Future of HostGator:

I still haven’t reached my goal of HostGator becoming the world’s largest hosting company, but as one of the world’s largest and with how well things have been going, I can definitely see it happening within the next eight years. In order to achieve this, we’ll need to go more mainstream. This includes launching a brand to compete with GoDaddy, more billboards, starting TV commercials, and hiring many, many more high quality employees to continue supporting our customers.

HostGator has been a real blessing in my life and I couldn’t have gotten us to where we are today alone. I owe much of HostGator’s success to our customers as well as to each and every employee who has put their heart and sweat into this company. If it weren’t for all of you, I would most likely have to return to college. Ahhhhhhhhhhhhhh!

Thank you!

Comments On The WSJ August Retail Sales

The Headline Reads: Retailers Report Weak Sales For August (Click For The Story) Then highlight is:

“Industrywide, same-store sales fell for a 12th straight month — highlighting the woes retailers have been under as consumer spending continues to decline.”

Then there is discussion as to what will happen this holiday season as well as the impact of the clunker program. This is followed by reports of what key public companies in the retail industry reported. Remember there is a lot that is not reported. Also remember, economic recovery is driven by consumer spending and there is little evidence that is strengthening.

The point made that I commented on was that going forward the monthly same store comparisons will look better because you are comparing against increasingly weak numbers from last year as retailers tanked in the fall of 2008. Here is what I wrote:

The comparison may show less dramatic declines and even a greater number of positive percentages when current year sales are compared against months last year when retailers began to experience sharp declines. Those may be feel good metrics. However, the key is what are the volumes and margins that are planned in connection with an acceptable profit plan and how are actual revenue and profits doing against that?

Typically that information is a bit more difficult to extract. The well run retailers have a profit plan by location that is based on category proformas. The key is to be profitable at each location and in each category within that location. I still see very little advancement in the use of direct response marketing and social media marketing. Tools and technology that have been readily available and proven to work for quite some time.

There is a lot of the “same ol same ol” and that is not going to work in an economic climate likely to be very soft for quite awhile.

Steve Pohlit
http://newdigitalmediainc.com
http://stevepohlit.com

This Restaurant Industry Headline Is No Surprise

“The Restaurant Industry suffered Its Worst Quarterly Decline In Customer Traffic In 28 years In the Second Quarter 2009”

I love the retail industry and I consider restaurants part of that overall industry. I recognize restaurants are distinguished in the financial press for reporting purposes. I also recognize that if you are a restaurant then you should be studying how you are doing in comparison to others.

The business of retail is so much fun because there is a tremendous amount of valuable information available and generally with the volume of customer traffic, you can test just about anything and receive feedback quickly as to whether it is working or not. In retail the most energy should be devoted to marketing and in all fairness it usually is. No whether that marketing is effective or not is a topic of debate. My view is that it isn’t and the view of the people dong it is that it is.

That brings us back to the overall results reported for the Second Quarter of 2009. I wrote that the decline is written in a headline like it is a surprise. Many may be thinking my view was based on the state of the economy with unemployment still running high and consumer confidence still running low. But actually my view is based on dismal failure of restaurants to pay close attention to the details of what is important to customers.

To support my view, I look at the exceptions. Here is one reported on by Fare Magazine. That exception is Panera Bread. They have not cut prices, they have not gone promotional and the company continues to grow profitably. Click Here for the complete article.

There is always value in studying what is working for others and, for that matter what isn’t. Look within your industry and outside of your industry. I forget what bank was the first, but I remember the story of a bank president looking at the success of drive thru windows in the fast food industry. He tried in banking and it rapidly became very successful.

In any economy there are always companies that do well and those that fail. The ones that do well are those who consistently pay attention to the details important to their customers. This is the value exchange principle. The more value I give you the more you are willing to pay for it.

Sharing with all my readers the energy of peace, happiness and abundance

Steve Pohlit, Expert Business Consulting

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About: Steve Pohlit is a CPA,MBA and has been the CFO of several major domestic and international companies. Steve is business owner and an expert business consultant, direct response and social media marketing and social networking security expert . Steve is focused on helping companies improve their business performance. All articles published by Steve unless specifically restricted may be freely published with this resource information.